Refund policy
Al Naz Collections: Return & Refund Policy
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Return Window: Customers can request a return or exchange within 07 days of delivery.
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Item Condition: Items must be unwashed, unworn, with all original tags attached, and free of any stains or damage.
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Exchanges: Allowed for size or color changes (subject to stock availability). The customer pays the return delivery charges.
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Damaged or Wrong Items: If we sent a damaged or incorrect item, notify us within 48 hours with pictures, and we will cover the replacement costs.
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Refunds: Issued as store credit or direct bank transfer only for verified defects or out-of-stock items.
