Refund policy

Al Naz Collections: Return & Refund Policy

  • Return Window: Customers can request a return or exchange within 07 days of delivery.

  • Item Condition: Items must be unwashed, unworn, with all original tags attached, and free of any stains or damage.

  • Exchanges: Allowed for size or color changes (subject to stock availability). The customer pays the return delivery charges.

  • Damaged or Wrong Items: If we sent a damaged or incorrect item, notify us within 48 hours with pictures, and we will cover the replacement costs.

  • Refunds: Issued as store credit or direct bank transfer only for verified defects or out-of-stock items.